Creamiest, most desired cheese in the Midwest. Havarti for all!!.
Whether you have a small business or large corporation, we offer wholesale opportunities. Begin the process of becoming a wholesaler by completing our Wholesale Application Form
UPS is our default carrier. All orders ship from our warehouse in Fair Oaks, IN by our dedicated cheese team.
If you have concerns about when your cheese will arrive, please contact us before placing your order.
Shipping Timeframes
We ship all cheese with the expectation of the box arriving within two to three days. We use Cool Shield Thermal Bubble packaging and ice packs which are intended to keep cheese cool for 48 hours.
We ship boxes out on Mondays, Tuesdays and Wednesdays
Absolutely! All perishable items are packaged and shipped with cold packs to ensure a completely fresh product upon delivery.
Orders typically take 2-3 business days for processing and are then shipped via UPS Two-Day Delivery. We ship orders anywhere within the United States*. (Besides Alaska and Hawaii).
Most orders will require a 2-day transit time. Please be aware that if your item is not shipping local, or requires 2-day air, it may be held and shipped on the next business day to avoid sitting in a shipping warehouse over the weekend.
If shipping our products as a gift, you must notify the recipient to ensure that someone will be available to receive the package. We will not be responsible for packages delivered and left unattended.
*Free shipping on Gourmet Gift Collections excludes Hawaii and Alaska
Sure! Include your message in the “Gift Message” box during checkout.
Your receipt will be emailed to you after an order has been placed. Shipments include packing slips, but printed receipts are not provided. Please contact us after your order is placed to ensure that a paper receipt is included with the shipment.
We offer customized gift boxes and will also customize your holiday or company gift purchases. To order a customized gift box, please call 219-394-5425.
At times, our inventory is limited. Although our web site is updated regularly, it is possible that an item that you purchased is temporarily unavailable.
In such cases, we will replace the item with an item that is equal or lesser value.
Fair Oaks Farms will never reveal your email address or any other personal information to anyone. Our online shopping system is 100% secure and uses 256-bit SSL encryption.
We do offer wholesale opportunities. Begin the process of becoming a wholesaler by completing our Wholesale Application Form
Email [email protected] with your Order Number and details. If your order hasn’t been fulfilled yet, we may be able to make changes. We cannot make changes after an order has been fulfilled.
Yes! Ice packs are made to melt and cheese, as a preserved + fermented food, is made to withstand a bit of warmth. Simply refrigerate upon arrival. It’s normal for cheese to arrive warm or at room temperature. The cheese is only unsafe if it has grown mold or spoiled. If left warm too long, you may notice an orangey/yellow sheen that doesn’t disappear when chilled – this affects taste but not safety. If your order arrives damaged or spoiled, please contact us at [email protected]. Melting ice packs can also result in a bit of moisture – thankfully our cheese is sealed so it is safe.
These cheeses have a wide variety of smells based on their ripening style. A powerful dairy smell is normal and will mellow out after even just a couple minutes of getting some “breathing room”. We also recommend unwrapping and having your cheese out at room temperature for 30-45 minutes before serving.
Most orders ship in 1-3 business days. Shipping time depends on location, weather, and day of the week. You’ll receive a confirmation email with tracking information once your order ships. If your order hasn’t shipped within 3 business days, please contact us with your order number. Please keep in mind we only ship Monday- Wednesday.
Starting in November, we offer scheduled Christmas deliveries. We also offer holiday delivery for other major holidays like Thanksgiving and Valentine’s Day. For notifications about holiday shipping options, follow our social media and sign up for our newsletter.
Our blocks of cheese last 6-9 months unopened in the refrigerator if refrigerated upon arrival. We do not recommend freezing as it can ruin the texture and taste.
Yes! All our classic cheeses are 100% vegetarian as they’re made with vegetable rennet. This doesn’t affect the nutritional value or taste.
All cheeses we sell are listed on our website, including “out of stock” items. We announce new cheeses through our mailing list and social media pages. Sign up at www.Fofarms.com to be among the first to learn about new products!
Please complete our Wholesale Application Form and we’ll forward your inquiry to our Customer Success Manager. Please do not call our Customer Service line for wholesale/corporate orders.
If you discover any problems with your order (damaged products, missing or incorrect items, billing issues), we will make it right. Please:
We cannot offer refunds or replacements after the 30-day period.
We don’t want any cheese back! If you feel that there is an issue with how the cheese arrived, please snap a couple photos of the wrapped cheeses and the interior of the box and email us at [email protected] before putting your cheese in the fridge. If something went wrong, rest assured we will do our best to make it right.
We are not responsible for damaged or spoiled product due to the following:
Contact Us
Our customer service team is available Monday-Friday, 8am-4pm CST:
During peak seasons, our hours may change. Our voicemail will always reflect current customer service hours.
You’ll be assisted by a Cheese expert from our Customer Service team. Please contact us and we’ll respond in the order your message was received.
Feel free to call or email us with any questions you have regarding your order. The best time to call is during our store hours: 9AM – 5PM CST, Monday – Saturday, 10AM – 5PM CST, Sunday, Central Time. Our phone number is 219-394-5425 or email us.
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